IHG Reviews
IHG Customer Reviews (15)
- Most recent
- Oldest
Verified Buyer
Verified BuyerVerified BuyerVerified BuyerVerified BuyerVerified BuyerVerified BuyerVerified BuyerVerified BuyerVerified BuyerIHG Customer’s Q&A
What are the key features of IHG's loyalty program?
The IHG One Rewards Loyalty Program, formerly known as both IHG Rewards Club and Priority Club, allows members to earn rewards at more than 6,000 properties within IHG’s extensive network of hotels. This includes brands like Kimpton, InterContinental, Holiday Inn, Crowne Plaza, Hotel Indigo, Candlewood, and Staybridge Suites properties.
The program has four levels of elite status: Silver, Gold, Platinum, and Diamond. When you first enroll in the program, you will be at the Club level, which does count as “Status” and has some benefits, but not “Elite Status” since it is awarded automatically upon joining. The requirements for IHG Elite Status are as follows:
- Club – Just sign up and you’re at the Club Level
- Silver – 10 Nights
- Gold – 20 Nights or 40,000 Elite Qualifying Points
- Platinum – 40 Nights or 60,000 Elite Qualifying Points
- Spire – 70 Nights or 120,000 Elite Qualifying Points
Qualifying Points are points earned from Qualifying Rates paid for hotel stays, spend on IHG One Rewards credit cards, select partner activity, IHG Rewards Bonus Points Packages, and Qualified Spend through IHG Business Rewards are considered Qualifying Points and are counted towards Elite status.
In addition to earning points with your stays, IHG also has milestone rewards. Starting at 20 nights, you’ll get to choose a reward every 10 nights you stay each calendar year, up to 100 nights.
As an IHG Rewards member, you may also purchase InterContinental Ambassador status. This status entitles you to higher levels of recognition and only applies to stays at Intercontinental hotels. Intercontinental Ambassador Status will cost you $200/year (or 40,000 IHG points) and provides the following benefits when you stay at Intercontinental Hotels:
- Guaranteed one category room upgrade
- Guaranteed extended 4pm check-out
- Complimentary weekend night
- Platinum Elite status in IHG One Rewards, and the corresponding benefits
- Restaurants & bars credit of up to USD20 for every stay
- Complimentary mineral water
- Complimentary internet
- Dedicated check-in area
- Single room rate for double occupancy
About Ihg.com Prices and Cost?
IHG.com offers a Best Price Guarantee. When booking directly through the site, customers are promised the lowest price online. If a better price is found elsewhere, IHG.com will match it and provide five times the IHG One Rewards Points, up to a 40,000-point maximum. This guarantee is not applicable to hotels in Mainland China, Macau, Hong Kong, and Taiwan. There are no booking fees for making reservations directly with IHG.com.
In terms of IHG Points, most $25 gift cards are redeemable for 13,000 IHG points, most $50 gift cards go for 25,000 IHG points, and $100 gift cards can cost 49,000 points. Customers can also redeem their IHG points towards products from select merchants on the site, but prices vary significantly from brand to brand.
As for purchasing IHG points, customers can buy as little as 1,000 IHG points for $13.50 and as many as 150,000 IHG points for $1,500 in a single transaction. Customers can buy (or be gifted) up to a total of 150,000 IHG points per calendar year. However, purchased IHG points do not count towards IHG Elite Status.
It's important to note that IHG.com offers a wide range of hotels and resorts, each with its own pricing structure and amenities. The site features 19 hotel brands and over 6,000 global destinations. Customers can explore all these options to find the best fit for their travel needs and budget.
IHG FAQs
How To Open A IHG Account?
To open an account on ihg.com, follow these steps:
- Visit the ihg.com website.
- Click on "Sign In / Join" at the upper right-hand corner of the homepage.
- A box will appear, click on the "Join Now" button to create a new account.
- Complete the registration form. The form requires details such as first name, last name, email address, password, country/region, street address, city/town, county/province/state, and postal code. Please select a password of at least eight characters, including at least three of the following: capital letter, lowercase letter, number, special character.
- After filling out the form, read and accept the IHG® One Rewards Membership Terms and conditions.
- Click on "Join now" to complete the registration process.
After registering, a confirmation of the account along with the member number will be provided. Enjoy the benefits of being an IHG member!
IHG Alternatives
Here are the top alternatives to ihg.com:
-
Marriott.com: Book directly & save at any of 8000+ Marriott Bonvoy hotels. Choose from luxury hotels, resorts, extended stay hotels, pet-friendly hotels & more.
-
Hilton.com: Explore Hilton's portfolio of hotels and distinct brands across the globe. Book directly for the best rates during your next stay. Expect better, expect Hilton.
-
Holidayinn.com: Holiday Inn® hotels official website. Book family friendly hotels where kids stay and eat free! Book online for the best rates.
-
Choicehotels.com: Book Choice Hotels on the official site for the best hotel rates guaranteed! Find & book your hotel room today!
-
Booking.com: Explore the world with Booking.com. Big savings on homes, hotels, flights, car rentals, taxis, and attractions – build your perfect trip on any budget.
-
Hotels.com: A leading online accommodation site. Passionate about travel and offer great HOTEL DISCOUNTS®. Every day they inspire and reach millions of travelers across 90 local websites in 41 languages.
-
Accor.com: French multinational hospitality company that owns, manages and franchises hotels, resorts and vacation properties.
-
Hyatt.com: American multinational hospitality company that manages and franchises luxury and business hotels, resorts, and vacation properties.
-
Loews Hotels: American luxury hospitality company that owns or operates 28 hotels in the United States and Canada.
-
Red Roof: An economy hotel chain in the United States. Red Roof has over 650 properties globally, primarily in the Midwest, Southern, and Eastern United States.
What is IHG's cancellation policy?
How can I book a room at IHG?
What offers are available at IHG?
How can I manage my IHG Rewards Club account?
What are the IHG Rewards Club benefits?
How can I contact customer service at IHG?
To contact IHG customer service, one can call the number 1 (877) 424-2449. For IHG Rewards Club-related concerns, an email can be sent to ihgrewardsclub@ihg.com. For those in the United States and Canada, the telephone number is 1-888-211-9874. The fax number is 1-800-725-8232. For TDD, the number is 1-800-334-5194. Please note that these numbers are toll-free. For more detailed contact information, including international numbers, please visit the official IHG website. Remember, customer service is available 24 hours a day, 7 days a week.
About Ihg.com Popular Products and Services?
IHG.com is known for its 19 hotel brands that span over 6,000+ global destinations. They offer a loyalty program that opens up a world of choice for every way you travel. Some of their popular brands include:
- Staybridge Suites®: These hotels ensure every space features a sense of community, comfort, and convenience, so guests can feel at home while on the road.
- Holiday Inn Club Vacations®: With resorts in popular destinations featuring spacious accommodations and amenities for all ages, it's easy for families to create lasting memories together, year after year.
- Candlewood Suites®: This brand offers a more casual kind of longer stay, where guests always feel at home, and can settle in for longer stays with exactly what they need.
- Six Senses Hotels Resort Spas: From tropical islands to urban treasures and mountain retreats, Six Senses creates places that live in harmony with local ecosystems and communities, helping people to reconnect to the world around them.
- Regent® Hotels & Resorts: Each hotel and resort embodies a unique charm and elegance sparking stays both serene and sensational.
- InterContinental® Hotels & Resorts: Experience the exhilaration of fascinating moments and places brought to life by international know-how and local cultural wisdom.
- Vignette™ Collection: A family of distinctive hotels, with a fresh focus, where you can indulge a growing passion for stays that are authentic, experiential, and considerate.
- Kimpton® Hotels & Restaurants: Truly unique properties with a guest experience to match. Experience thoughtful amenities, playful design, and a sincerely personal style of service with the sophistication of a boutique experience.
- Hotel Indigo®: We attract the curious – people who are inspired by new places – to discover unique and stylish boutique hotels in culturally diverse neighborhoods all over the world.
- voco™: voco™️ hotels offer an experience that is thoughtful, unstuffy, and charming. Each property has its own sense of style and character where guests can expect a socially vibrant stay.
- HUALUXE® Hotels & Resorts: Each detail embodies aspects of the Chinese values of etiquette, rejuvenation in nature, recognition of status, and enabling spaces for the first upscale international hotel brand designed specifically for Chinese guests.
- Crowne Plaza® Hotels & Resorts: Crowne Plaza has long based its offering on truly understanding the blended work and life needs of its worldwide guests.
These brands cater to a wide range of travel needs, from luxury to essentials, and offer a variety of services to enhance the guest experience. The IHG One Rewards program makes it easier for guests to see the world and get rewarded while doing it. They also offer exclusive member rates and the option to purchase points for a Reward Night or use Points & Cash to stay for less. This is just a glimpse of what IHG.com offers. For more detailed information, it's best to visit their official website.
Explore Similar Stores
See All Stores
